Who we are

Our company is DiabeticSupplyCash and we are located at the following address: 38 Bernard Rd, Strafford, NH 03884

Our website address is: support@diabeticsupplycash.com

You may contact us at support@diabeticsupplycash.com or by using our form on our Contact Us page.


What personal data we collect and why we collect it

Personal data is not just created by a user’s interactions with our site. Personal data is also generated from technical processes such as contact forms, comments, cookies, analytics, and third-party embeds.

By default, our website does not collect any personal data about visitors and only collects the data shown on the User Profile screen from registered users. However, some third-party services may also collect personal data.


Contact forms

We collect the following personal data when someone submits a contact form:

  • Name
  • Email
  • Phone number
  • Description/message
  • User’s IP address

This information is used to service your requests and help detect spam through browser user agent strings and IP verification.

We will only use your information to contact you regarding your inquiry. We keep contact form submissions for one year for customer service purposes, but we do not use the information submitted through them for marketing purposes unless the opt-in checkbox:

“I would like to receive regular communication from Diabeticteststripsexchange”

is checked.

If you opt into our communications list, we will only use your email address to contact you periodically about our products and services. You may unsubscribe at any time.

We may use third-party service providers such as MailChimp, Twilio, and/or Constant Contact to send emails or special offers.


Our forms use Google’s Invisible reCAPTCHA

Customers who fill out our online forms may be required to use Google’s reCAPTCHA feature to verify that they are not bots.

The use of Invisible reCAPTCHA is subject to:


Cookies

Our website uses cookies, including cookies set by third-party providers, social media platforms, and analytics services.

If you complete a form on our site, you may opt-in to saving your name, email address, and website in cookies for convenience. These cookies will last for one year.

If you have an account and log into this site, we will set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, several cookies will be set to save your login information and display preferences. Login cookies last for two days, and screen option cookies last for one year. If you select “Remember Me,” your login will persist for two weeks. Logging out removes login cookies.


Embedded content from other websites

Pages on this site may include embedded content such as videos, images, or articles. Embedded content from other websites behaves exactly the same way as if the visitor visited the external website directly.

These websites may:

  • Collect data about you
  • Use cookies
  • Embed third-party tracking
  • Monitor your interaction with embedded content

Examples include YouTube videos, Vimeo videos, Facebook widgets, and Google reCAPTCHA.

We may use YouTube or Vimeo to stream educational videos on our website.


Analytics

Our website uses analytics tools to help improve our products, services, and user experience.

Google Analytics

We use Google Analytics to understand how visitors interact with our website. These cookies remember previous interactions and browsing behavior.

For more information:


Social media and search engine advertising

We may advertise on Google Ads, Google Remarketing, Facebook, and other social media platforms. This may involve sharing your IP address and browsing activity with those companies.

These services may use tracking technologies to measure user behavior and interactions with our website and other websites you visit.


Who has access to your data

Your information may be accessed by our hosting provider and IT support team to help resolve technical issues or assist with transactions.

Our website may be hosted using Amazon Web Services, and our web design or IT support providers may access data only when necessary to provide services.


How long we retain your data

If you create an account or fill out forms on our website, the information and its metadata may be retained indefinitely so we can provide ongoing support and future transaction assistance.

Registered users can see, edit, or delete their personal information at any time, except usernames. Website administrators can also access and edit this information.


What rights you have over your data

If you have an account on this site or have submitted forms/comments, you may request:

  • An exported file of your personal data
  • Deletion of your personal data

This does not include data we must keep for administrative, legal, or security purposes.


Where we send your data

Visitor data may be checked through automated spam detection services.

We may also use shipping providers such as Stamps.com for shipping label creation and tracking. These services may store your shipping and contact details for delivery purposes.


Your contact information

If you have privacy-related concerns, you may contact our Data Protection Officer at:

support@diabeticsupplycash.com


How we protect your data

We take appropriate security measures to protect your data, including:

  • SSL encryption
  • Encrypted passwords
  • Firewall protection
  • Two-factor authentication
  • Staff training in data protection

We may use security tools such as Wordfence to help secure and optimize our website.

For more information:


What data breach procedures we have in place

We maintain procedures to respond quickly to potential data breaches and minimize the impact on customer data.

If a breach affecting personal data occurs, we will notify affected users within 72 hours of becoming aware of the issue where legally required.


Additional information we collect and store

While you visit our site, we may track:

  • Products viewed
  • IP address and browser type
  • Shipping address
  • Cart contents

When you do business with us, we may collect:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details
  • Account information such as username and password

We use this information to:

  • Process orders and payments
  • Prevent fraud
  • Provide customer support
  • Comply with legal obligations
  • Improve our services
  • Send marketing messages (if opted in)

If you create an account, your information may be stored for faster checkout and future transactions.

We generally retain data only as long as necessary for legal, accounting, tax, or operational purposes.


Who on our team has access

Administrators and Shop Managers may access:

  • Order information
  • Customer information
  • Shipping details
  • Refund and support requests

This access is limited to fulfilling orders, processing refunds, and providing support.


Payments

We may accept payments through PayPal or other secure payment providers.

When processing payments, some data may be shared with the payment processor, including:

  • Purchase amount
  • Billing information
  • Transaction details

For more information, please review:

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