At DiabeticSupplyCash customer satisfaction and transparency are important to us. Please read our Refund & Return Policy carefully before sending any products to us.

Returns

Due to the nature of diabetic medical supplies, we do not return products once they have been received and inspected.

Please carefully review all items before shipping them to ensure they meet our acceptance requirements.

Non-Returnable Items

We do not accept or return:

  • Opened boxes
  • Expired products
  • Damaged items
  • Broken or unsealed products
  • Products with missing contents
  • Items with water damage, stains, tears, dents, or discoloration
  • Unapproved medical supplies

Any unacceptable items received may be discarded and will not be shipped back to the sender.

Refund Eligibility

Refunds or payments are only issued for products that:

  • Meet our inspection standards
  • Are unopened and unexpired
  • Arrive in acceptable condition
  • Match the products approved for purchase

If products do not pass inspection, they may not qualify for payment or refund consideration.

Incorrect Payments

If you believe there has been an error with your payment, please contact us within 7 business days of receiving payment. We will review the issue and work to resolve it promptly.

Shipping Costs

Customers are responsible for shipping costs unless a prepaid shipping label has been provided by Diabeticteststripsexchange.

Shipping charges are non-refundable.

Cancellations

Once products have been shipped to our facility, orders or transactions cannot be canceled.

Lost or Damaged Packages

We are not responsible for packages lost, delayed, or damaged during transit. We recommend using a shipping service with tracking and insurance for valuable shipments.

Contact Us

If you have questions about refunds, returns, or product eligibility, please contact us:

Email: support@diabeticsupplycash.com
Website: Sell Website

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